Cancellation and Refund Policies

At mobileNmobile, we strive to ensure your satisfaction with every purchase. Our cancellation and refund policies are designed to be fair and straightforward, reflecting our commitment to customer service and aligned with the products and services available on our website.

Delivery Information

• Minimum Delivery Time: 3 days.

• Maximum Delivery Time: 6-7 days.

• Operational Address for Deliveries: Shop No. 1, Gaurav Tower, Station Road, Bijainagar, Ajmer, Rajasthan, 305001

Cancellation Policy

• Order Cancellation: You may cancel your order before it is shipped. To cancel an order, please contact our customer service team as soon as possible at mobilenmobilebjnr@gmail.com or +91-8890095095.

• Cancellation Confirmation: Once your cancellation request is processed, we will send you a confirmation email. If the order has already been shipped, it cannot be cancelled.

Refund Policy

• Unboxing Video Requirement: When receiving your product, please record a detailed video during the unboxing process. This video is necessary for claiming a refund. If you wish to request a refund, you will be asked to submit this video as proof.

• Inspection Process: After receiving the returned order, we will review the provided unboxing video and inspect the product. You will be notified of the approval or rejection of your refund based on the inspection.

• Eligibility for Refund: To be eligible for a refund, products must be returned within 7 days of purchase and must be in their original condition, unused, and in the original packaging. You must also present the original receipt or proof of purchase.

• Refund Processing Time: Refunds will be processed within 5-7 working days from the date we receive the returned product. The amount will be credited to your bank account once the refund is approved.

• Non-Refundable Items: Certain items, such as customized products or items marked as final sale, are not eligible for refunds. Please check the product description on our website for specific refund eligibility.

Exchange Policy

• Exchange Process: If you wish to exchange a product, please visit our store with the item and original receipt. Our staff will assist you with the exchange process, subject to product availability.

• Condition for Exchange: Items must be in their original condition, unused, and in the original packaging to qualify for an exchange.

Contact Us

If you have any questions about our cancellation and refund policies, please contact our customer service team at mobilenmobilebjnr@gmail.com or +91-8890095095.

Address for Refunds/Exchanges

Thank you for shopping with mobileNmobile. We appreciate your business and are here to help with any issues you may have.